Privacy Policy

Infynext Global Tech Solutions LLP ("Company", "we", "our", or "us") operates various mobile applications across sectors such as healthcare, education, marketplace services, transportation, digital platforms, and enterprise solutions (collectively referred to as the "App" or "Apps").

This Privacy Policy explains how we collect, use, disclose, and safeguard user information when you use our web or mobile applications.

By installing or using our Apps, you agree to the practices described in this policy.

1. Information We Collect

Depending on the features and services offered in a particular app, we may collect the following types of information.

1.1 Personal Information

We may collect personal details such as:

• Name
• Phone number
• Email address
• Profile details
• Address or service location
• Login credentials (secured & encrypted)

This information is collected only when voluntarily provided by users.

1.2 Device & Technical Information

We may automatically collect:

• Device model and OS version
• Unique device identifiers
• App version
• IP address
• Crash logs and performance data
• Usage analytics and interaction events

This helps us improve stability, performance, and user experience.

1.3 Location Information

Certain apps may require location access while the app is in use to provide features such as:

• Nearby service discovery
• Ride booking / delivery tracking
• Hyperlocal listings
• Address autofill

We do not collect location data in the background unless explicitly stated within the app and permitted by the user.

1.4 Camera, Storage & Media Access

Apps may request permission to:

• Capture photos for profile or document upload
• Upload images, reports, or verification documents
• Download or store app-related files

These permissions are used only for app functionality and never for unauthorized purposes.

1.5 Microphone Access (If Applicable)

Some apps may require microphone access for:

• Voice search
• Audio/video communication features
• Recording service requests

Microphone access is used only during active feature usage.

1.6 Contacts Access (If Applicable)

Certain features like referral programs, emergency contacts, or social connectivity may require optional contacts permission.

Contacts are never uploaded or stored without user consent.

1.7 Health / Education / Financial Data (Sector Specific)

Depending on the app type:

• Healthcare apps may process appointment data, lab booking details, or medical reports uploaded by users.
• Education apps may process student performance data or exam participation details.
• Mobility or marketplace apps may process booking history, vendor interactions, or transaction details.

We process such information only to provide requested services.

2. How We Use Information

We use collected data to:

• Provide and manage app services
• Enable user authentication and account management
• Process bookings, transactions, or service requests
• Improve app functionality and user experience
• Send service notifications and updates
• Provide customer support
• Prevent fraud and ensure platform safety
• Comply with legal obligations

3. Third-Party Services & SDKs

Our apps may use trusted third-party services including:

• Google Firebase (Analytics, Crashlytics, Authentication, Push Notifications)
• Google Play Services
• Cloud hosting providers
• Payment gateway partners
• Maps & location services

These services may collect limited technical data as per their own privacy policies.

4. Advertising (If Enabled)

Some apps may display advertisements through approved ad networks such as:

• Google AdMob
• Other compliant ad providers

These services may use Advertising ID for delivering relevant ads.

Users can reset or disable ad personalization through device settings.

5. Data Sharing

We do not sell user personal data.

We may share information only:

• With service partners required to deliver app functionality
• With vendors or service providers chosen by users
• When required by law or legal process
• To protect user safety or company rights

6. Data Security

We implement appropriate technical and organizational measures including:

• Secure servers
• Encrypted communication (HTTPS)
• Access controls
• Regular monitoring

Despite these measures, no digital system is completely secure.

7. Data Retention & Deletion

We retain data only as long as necessary for service delivery or legal compliance.

Users may request:

• Account deletion
• Data correction
• Data removal

Requests can be sent to our support email.

8. Children's Privacy

Our apps are not intended for children under 13 years unless specifically designed for educational use under guardian supervision.

We do not knowingly collect data from children without parental consent.

9. User Rights

Users may:

• Access their personal data
• Update profile information
• Withdraw permissions via device settings
• Request account deletion

10. Changes to Privacy Policy

We may update this policy periodically.

Users will be notified by updating the Effective Date.

11. Contact Information