CABYL turns the monthly cable collection round into a digital process. Operators see who owes what, agents collect on the doorstep from their phone, and customers can pay online instead of waiting for someone to knock.

The problem

A local cable operator may have a few thousand connections and a handful of collection agents. Dues are usually tracked in a notebook or a spreadsheet. Nobody knows in real time how much has been collected, which houses were missed, or which agent is holding cash. Households with two set-top boxes, or a shop and a home under one phone number, make the paperwork worse.

What we built

• One customer, many connections - the phone number identifies the customer, and every set-top box under that number is a separate connection with its own plan and its own dues. This one decision removed most of the duplicate records operators used to live with.
• Agent app - an agent opens the app, sees only the customers assigned to them, collects the amount, and the payment is recorded immediately with a receipt to the customer.
• Operator console - a desktop screen for the day-to-day work: assign customers to agents by area, change plans, replace a set-top box, transfer a group of connections to another agent, and see collection totals.
• Bulk import - an existing customer list is uploaded from a spreadsheet in one go, so an operator can start using the system the same week.
• Reminders - due and overdue customers are grouped so the operator can send reminders without going through the list one by one.
• Customer app - view the plan, pay the bill online, raise a complaint and see the payment history.
• Complaint tickets - a customer raises an issue, the operator assigns it, and the agent sees it against the right connection.
• Super-admin console - CABYL staff onboard a new operator, set their price slab, and help with support without touching anyone else's data.

How it helps

• The operator knows the day's collection before the agents get home.
• Money owed is calculated by the system, not remembered by a person.
• Customers who prefer to pay online simply do, which reduces the number of visits.
• Each operator is a separate tenant - one operator can never see another's customers.

Technology

A Node and Express API over MySQL, a Next.js web console for operators and super-admins, and React Native apps for field agents and for customers. Login is by mobile OTP throughout; all amounts are stored in whole paise so rupee rounding can never drift.